Terms & Conditions
Queenbee Ovens Terms And Conditions
Last updated: April 2026
These Terms and Conditions apply to all oven cleaning services provided by Queenbee ovens. By booking or using our services, you agree to be bound by these Terms and Conditions.
1. Services
1.1 We provide professional oven cleaning services, which include cleaning ovens, hobs, extractor hoods, grills, trays, and related appliances as agreed at the time of booking.
1.2 Services are carried out using professional-grade, non-caustic cleaning products unless otherwise stated.
1.3 We do not provide repair, electrical, or gas services. Any faults discovered during cleaning will be reported to the customer but remain the customer’s responsibility.
2. Bookings and Access
2.1 Bookings can be made via phone, message, or email and are subject to availability.
2.2 The customer must ensure safe and clear access to the appliance(s) and provide adequate lighting, ventilation, and utilities (electricity and water).
2.3 Appliances must be cool prior to cleaning. We reserve the right to refuse service if appliances are unsafe to clean.
3. Pricing and Payment
3.1 Prices are based on information provided by the customer. Additional charges may apply if the appliance condition or type differs from what was described.
3.2 Payment is due in full upon completion of the service unless otherwise agreed in advance.
3.3 We accept cash or bank transfer.
4. Cancellations and Rescheduling
4.1 We request at least 24 hours’ notice for cancellations or rescheduling.
4.2 We reserve the right to reschedule appointments due to circumstances beyond our control (e.g. illness, traffic, equipment failure).
5. Customer Responsibilities
5.1 The customer must disclose any known issues with appliances prior to cleaning, including faults, damage, or non-standard fittings.
5.2 We are not responsible for any existing damage, wear and tear, rust, discoloration, or defects that become more visible after cleaning.
5.3 Items such as oven liners, foil, or accessories not suitable for cleaning should be removed before our arrival.
6. Damage and Liability
6.1 We take reasonable care while carrying out our services.
6.2 We shall not be liable for: Damage resulting from any existing faults or poor appliance condition Manufacturer defects or age-related failure Damage caused by incorrect installation or prior repairs
6.3 Any claims of damage must be reported within 24 hours of service completion.
6.4 Our liability, where applicable, is limited to the cost of the service provided.
7. Satisfaction Guarantee
7.1 If you are not satisfied with the service, you must notify us within 24 hours.
7.2 We will, where appropriate, offer a re-clean of the affected area, or in further discussion can take a percentage off the total.
8. Health and Safety
8.1 We follow health and safety guidelines during all services.
8.2 Children and pets should be kept away from the work area during the clean.
9. Data Protection
9.1 We collect and use personal information solely for the purpose of providing our services.
9.2 Your information will not be shared with third parties except where required by law.
10. Changes to Terms and Conditions
10.1 We reserve the right to update these Terms and Conditions at any time.
10.2 The latest version will apply to all new bookings.